• developed by local government community engagement specialists
  • are your community members too busy to use your current communications channels?
  • effective solutions and tools to communicate and engage
  • affordable 360 degree stakeholder management
  • experts in developing and implementing place management plans
  • investment attraction strategies and collateral

creating successful outcomes for councils and their communities

Read more

We've been there and therefore understand your workload and timeframes

If you are too busy to read any further, contact us for a proposal.

About Us

Our team are specialists across software, web and app development; community engagement; place planning and place management; economic development; and, business management.

Professional Digital Solutions

We love great design which is mobile friendly and resonates with the target audience. We have off-the-shelf solutions designed for Councils including eschedule (perfect for appointments, customer requests and event bookings) and Engagement Hub (designed for community engagement and affordable) In addition we developing bespoke websites and apps based around communications and tourism.

Community and Economic Development

Is your community staid or undergoing significant change? We make it easy for you through identifying the constraints and opportunities, with the end result being an implementable place plan with detailed actions and costs - all of which are realistic and in response to the community! Our planning documentation is great to input into your CSP.

Design and Publications

From developing your corporate identity guide (and every organisation should have one!) to designing all your communications and marketing collateral: banners, brochures, flyers, newsletters, promotional materials and more.

Rapid Support

We value our clients, both existing and new, so we respond to your requests asap (all requests are responded to within 24 hours and our customer service target level for resolution is 72 hours).

What we do

Our team are your partners in community communications and engagement. Besides developing digital solutions, we are also a 360 place making and economic development consultancy. Nothing is impossible!

Engage your community

Our Team have created a new community engagement platform, Engagement Hub. This platform is designed by local government professionals who have extensive experience in stakeholder engagement. The platform was launched in early 2016, with an informational roadshow being conducted throughout Australia and New Zealand in 2016.

How can I use Engagement Hub?

Engagement Hub is designed to be your portal for community/stakeholder engagement and consultation for any program or project. Example of use include:

  • Community Customer Service Satisfaction Surveying
  • Place and Strategic Planning Consultation and Engagement
  • Land Use and LEP
  • Policy Development
  • Community Planning (eg: playgrounds, facilities)
  • Community Priorities
  • Significant Developments
  • And so much more!

Why use Engagement Hub?

Engagement Hub is designed for Councils to present consultation materials including videos, images, documents etc in a well presented fashion – UX and UI. It enables the community to participate through online forums, interactive mapping, polls, surveys and more. All comments can be moderated by your team or our team. Furthmore ‘private consultations’ can also be undertaken. A User Guide is provided for your staff in navigating the back end. We provide analytics for your reporting.

Our Community Apps are designed to enhance Councils’ communications with their community, through integrating a suite of features that your community want to access 24/7 and on the go!

Apps include features which cannot be integrated into your existing website. We customise the Apps to reflect your Council’s and community’s needs

Explore some of the features

  • Community Emergency Alerts Natural disaster, road incidents? Instantly notify your community via a push message. These can be issued via desktop or smartphone.
  • Instant Photo Reporting Through our ‘Report It’ function, your community members can report on graffiti, illegal dumping, pot holes, damaged signage and more.
  • Book an Appointment

    Community members are able to book an appointment with whom you choose, eg: Duty Planner, Mayor, GM, Facilities and Recreation Bookings Coordinator etc

  • Find It! A GPS map and list directory of all your facilities, parks and playgrounds.
  • What’s On The community can save events to their calendars, virally market your events by sharing with friends, and save their own photos of your events.
  • Mayor and Councillor Profiles Including ‘click to call’.
  • Online Forms

    We can sync your online workflow forms into the App or alternatively we build a new form platform.

  • Multimedia Gallery

    Does your Council film its Council meetings, public forums and events? Integrate into your App.

  • Parking Mate and Public Transport Planner

    Parking Mate is awesome! It enables your community to ‘pin’ where they have parked there car and if there are time restrictions, to set a reminder! Plus integrated public transport planner.

  • Latest News

    A section dedicated to your latest news, Mayoral column and newsletters.

Option to manage your own App content

Engage us to update content or DIY through your own front-end App content dashboard - too easy!

Is your Council’s corporate, tourism or business services website not mobile friendly or frankly not providing a great user experience?

Our team are renowned for creating beautiful, engaging websites with exceptional user experience which always exceeds our clients’ expectations and delivers on the strategic objectives. Often the first experience your customers will have of your Council is through your websites – don’t frustrate them through poor design and navigation!


Our Approach

  • We work with you to review your customer needs
  • Based on the type of website and the information you provide, we build the content hierarchy to enable the best user experience
  • We provide recommendations on all the features and integrations you may wish to consider
  • Your branding is completely integrated. If you do not have Corporate Identity Guidelines, we develop this during the process – 100% complimentary!
  • If you do not have high quality media, we source and purchase relevant stock images and videos to support your key messages and content
  • We offer full copywriting services to ensure your website has one voice
  • Ongoing maintenance? You do not need to employee a Web Coordinator at $80,000 per annum + on costs! Talk to us about our monthly retainer packages starting at only $1500+GST.

Placemaking is a way of creating more authentic, vibrant and sustainable places (town centres and suburbs) through processes of researching, engaging and doing. Our Team have been developing and implementing Place Plans for 8 years in addition to 20 years of business and strategic planning. The examples of on the right are the most recent Place Plans developed by our Founder whilst contracted within a Council.

Our Methodology

Research and Analysis (Stage 1)

Including: a place audit; researching the history; analysing the residential/business community and local economy; review and consolidation of reference documentation including Council plans and strategies, and regional publications.

Internal and Community Engagement (Stage 2)

Including: establishment of Internal Project Group; Community Surveying; Community Online Engagement using Engagement+ Platform; Community Workshops; Councillor Workshops; Media Program.

Place Plan Drafting (Stage 3)

Including: Development of Vision and Strategic Framework; Identification and Prioritisation of Actions; Key Stakeholders responsible for delivery; estimated budget of implementing Place Plan.

Place Plan Adoption (Stage 4)

Including: Councillor Workshop; Public Exhibition; and ultimately endorsement by Council.

Attract investors, businesses and residents with in-depth analysis beautifully presented. We research and develop a range of investment attraction publications, including:

  • Promotional Brochures
  • Socio-Economic Reports
  • Suburb Snapshots
  • Doing Business Guides
Our reports draw on over 50 different datasets to provide comprehensive yet easy to digest information. Not only useful to attract new investment, but they are also designed to provide a resource for Council officers to draw upon for:
  • Grant and funding applications
  • Economic development and tourism strategies
  • Land use planning
  • Community Strategic Planning

Contact us for fast turn-around graphic design services.

Specialising in:

  • Corporate Publications
  • Community Newsletters
  • Promotional Collateral
  • Banners and Signage
  • Corporate Stationary

Tourism and Destination Marketing?

Visit our My Town App website



Days Worked

Projects Finished

Coffee Cups

Glasses of Wine


Simply, because we understand your job and we deliver expectional results!


mini-phoneWe are passionate about communities and local government and through experience we know what works and what doesn’t. Our products and services are designed to really engage and connect with your community – receive the positive feedback you deserve, not just the 0.05% of whingers who have time on their hands to always complain!

mini-phone1Our team has over 40 years combined successful experience across business management, marketing, IT and government, providing a unique understanding of how to maximise the opportunities and provide measureable results. Our clients are 100% satisfied with our work, before we are! Additionally, we continually revise our projects to ensure you are a step in front.

Our team are available Monday to Friday from 10am – 4pm, however we will always respond to any request within 3 hours. Once you have engaged our team, you will be provided with your account manager’s details, to ensure a very speedy response during our ongoing relationship!


Our team are committed to our clients benefiting from the latest and greatest technologies and opportunities.

On-Site Training

We will come to your Council and undertake training for your staff to coordinate and/or manage any of the services we provide.

Get in Touch

02 8007 4277

45 Evans Street, Balmain, NSW Australia


ourcommunityapp.com.au is a division of My Business App